Shopping Malls and Retail

We talked to the Assistant Operations Manager of Capacity AVM about EEC.

17 December 2019
We talked to the Assistant Operations Manager of Capacity AVM about EEC.

We consider fire alarm systems to be of great importance. The sensitivity of EEC's fire system, the fast data flow achieved through the system, and the ability of teammates to adapt to the system have reduced our hesitations.

I first became aware of EEC eleven years ago thanks to a Project of Capacity AVM. Since other brands were employed by various shopping malls where I worked before, I had the opportunity to work with your company here for the first time. I was not involved in the procurement phase since I was not here during the procurement processes at the shopping mall’s construction site. I met your company for the first time when I started working here. When we think of systems, they do the tasks we know they do, even though they are all different brands, and although the names change, basically they serve the same purpose. I was in one-on-one contact with EEC during the commissioning phase and met your staff members at that time.

Capacity AVM was established on a site of 155,000 m2 as a shopping and living center and has been serving since November 2007. Capacity Shopping Center, located in Bakırkoy District, is protected by high-level fire alarm and smoke control systems of the UTC Edwards Signature Series provided by EEC with its engineering experience and quality.

Capacity AVM has approximately 1500 store employees and is visited daily by up to 50.000 people. As a result, we believe that fire alarm systems are critical to ensuring the safety of people and property. We were aware of this fact at the time of the commissioning process. However, the sensitivity of the EEC's fire system, the fast data flow of the system, and the ability of teammates to adapt to the system have also reduced our hesitations to some extent.

This system is at the forefront of the lifelines of a shopping mall and is one of our sine qua non. Nothing is more important than human health and human life. Being aware of this fact, we take all precautions against any negativity that may occur. Our first priority is to ensure that the system is always operational, malfunctions are visible, and authorized personnel are competent and aware of the sensitivity and importance of their work.

We are pleased that the system used is suitable for expansion and growth and that it can be constantly updated.

We are pleased that the system used is suitable for expansion and growth and that it can be constantly updated. The fact that the existing system is suitable for growth in consideration of any additional needs of our shopping mall also makes our work easier. The fact that any faults notified by the system can be identified on a location or region basis accelerates our intervention. We are also pleased that both maintenance and our needs can be met smoothly and quickly.

The system detects any negative experiences immediately and allows us to intervene precisely on the spot.

The fact that the system covers both visible and invisible locations increases the sensitivity and reliability of the work. The system enables us to intervene in any event by instantly catching any negativity that may occur. The fact that it is precise is critical to us. The fire warning system is monitored 24 hours a day, and instant interventions are performed by us. We would like you to be contacted after our approval is granted for the decoration of new stores. We absolutely do not allow stores to interfere with the notification system available in the attic, and we keep it completely under our control and respond to failures via our technical team. We pay attention to the performance of annual maintenance activities appropriately, and we constantly renew our maintenance agreement for this purpose.

We are very satisfied with the reliability and quality of the products. We may, with peace of mind, be a reference for your company and your products in terms of service and quality.

We are very satisfied with the reliability and quality of the products. We may, with peace of mind, be a reference for your company and your products in terms of service and quality. We also follow other companies, and your price scale is good for your products. We have not experienced any issues with the supply of the products so far.

We have never used any unbranded items at the shopping mall, and we have not used the products of any brand or model other than those of EEC in the building, so we have a 100% success rate in terms of fire detection and safety.

Being able to communicate easily with EEC personnel, from senior management employees to team employees working on site, ensures our operation. It is important to us that your team is competent, well-intentioned, and does not leave any issues unsolved. To ensure this, we are constantly renewing our maintenance agreement. Visits made by your management staff at various times enable us to take a quick step in our operation and in solving our problems.

I would recommend you. However, it is important that the business that will purchase the products cares about these issues and is in a position to meet its financial costs. because your prices are higher than the market prices. This difference is due to the quality of products and services. We have never used any unbranded items at the shopping mall, and we have not used the products of any brand or model other than those of EEC in the building, so we have a 100% success rate in terms of fire detection and safety.

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